Losing connection is one of the worst things that can happen to a player during a game session. But even worse is when this happens at a supercritical moment. For example, the free spins bonus round was just about to trigger.
Or you were dealt an ace and a ten on both of your hands in blackjack. Or the ball was just about to land on the zero in roulette (which you had placed a bet on.)
The good news is that you don’t need to worry about losing your connection. You will automatically be taken back to the same point where you were disconnected when you next connect to the casino. In other words, you won’t miss out on the free spins bonus or on the awesome hand that you had.
What to Do When You Lose Connection
Your connection dropping at the best US online casino, while rare, does happen sometimes. In fact, this has happened to us on several occasions over the years, and it always seems to be at a crucial moment. But we know from our experience not to panic (although, sometimes we still do!)
Simply close the game or sign out of the casino and then sign back in again as soon as you’re ready. If you launch the same game, you should notice that it will take you back to the exact point where you were disconnected.
Another option is to clear your cache and cookies to remove the saved data that may be affecting your gaming.
What If the Game Doesn’t Reload?
In extremely rare cases where this doesn’t happen (which we have never known to happen), the best thing to do is contact the player support and report your findings with as much evidence as possible (screenshots/videos, game id number, etc.)
But like we said, this is very rare, and you will generally always (99.9% of the time) be taken back to the moment of the game you were disconnected.
What Happens If I Lose My Connection on Mobile?
This is true when playing on a desktop, and it’s also true when playing on your mobile. Perhaps your smartphone or tablet battery dies just as you are about to take part in a progressive jackpot bonus round. Again, don’t panic. Just hurry up and charge that battery before someone else triggers the jackpot.
If you don’t want to lose connection while playing on mobile, make sure you always have enough battery to play and a decent internet connection.
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